Innovative Triage Services
Expert RN team providing triage services you can trust.
Trusted
Providing RN telephone triage care since 1996.
Continuity of Care
Compassionate, clinically accurate triage from experienced Registered Nurses, ensuring your patients receive the care and reassurance they need, whenever they need it.
24 / 7 / 365
Around-the-clock coverage available. Real time access to triage documentation at all times.
Contact us today to get started.
Give your patients the support they need.
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Now accepting new clients from compact states, in addition to New York State!

Trusted RN Telephone Triage for Confident, Continuous Care

At Innovative Triage Services, our triage nurses serve our clients, patients, and one another with expert, loving compassion — caring for and reassuring those we touch, one call at a time.

For three decades, our RN team has delivered reliable telephone triage care using gold-standard, physician-authored, evidence-based protocols. Every interaction is handled with professionalism, empathy, and clinical integrity, ensuring patients feel supported and providers can trust our best practice care decisions.

Our mission is simply to improve continuity of care while giving our clients peace of mind and a better quality of life.

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What We Offer

We provide RN on-call telephone triage services for medical providers and programs of all sizes, including:

Family Practice & Internal Medicine practices

Pediatric, Infant, and Childhood practices

Private Medical practices and Specialty practices

Managed Care, PACE programs, Elder Care, and Respite programs

Group Home Programs (ARC & OPWDD affiliated programs)

Service Features

We support medical providers, group homes, managed care programs, pediatric practices, specialty practices, family practices, and internal medicine practices with:

Coverage & Access

  • 24/7/365 triage coverage

  • Fully insured clinical operations

  • Clear, compassionate communication with patients

Clinical Excellence

  • 100% Registered Nurse team

  • Physician-authored, evidence-based gold-standard protocols

  • Protocols and Standing Orders customized to client specifications

Operational Confidence

  • Secure, thorough and professionally documented patient encounters

  • Software platform designed specifically for nurse triage, clean and intuitive

  • The company and each RN is fully insured above standard limitations

Our nursing services are designed to optimize continuity of care, reduce unnecessary ED utilization, increase provider quality of life, and ensure every patient receives timely, compassionate, and best practice care advice.

What We Do Best

  • Comprehensive RN telephone triage customized to client needs
  • Advocacy-driven care: every caller is heard and supported
  • Real-time documentation available immediately to providers
  • Customized protocols and standing orders tailored to each client’s needs
  • Decrease calls to providers by up to 95%

Our Impact In Numbers

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Patient calls handled annually
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Medical providers and programs supported
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Patients helped over nearly 30 years

  • 24 hours / 365 days

    Expert RN triage coverage, customized to client needs

Calls are answered by Registered Nurses with exceptional judgment and critical thinking skills, supported by industry leading gold-standard nurse triage protocols.

Trusted Care, Proven Experience

IFAH award

Trusted, compassionate RN triage team with 30 years of proven experience

Since 1996 | Nurse-Owned | 24/7 Coverage

Who We Serve

We support medical providers, group homes, managed care programs, pediatric practices, specialty practices, and family/internal medicine clinics with:

  • Family Practice & Internal Medicine

    Continuity of care for the full spectrum of patient needs.

  • Pediatrics

    Specialized triage for infants and children to support parental decision-making.

  • Specialty Practices

    Triage tailored to the unique needs of your specialty.

  • Managed Care Programs

    Consistent support for PACE, Elder Care, and Respite programs.

  • Group Home Programs (ARC & OPWDD)

    Expert triage to maintain compliance, patient safety and to decrease unnecessary ED visits.

  • RN On-Call Services for Medical Providers

    Reliable, professional triage support for small and large practices.

What We Do Impacts You

Outcomes for providers and programs

  • Decrease calls to providers by up to 95%
  • Decrease burnout and after-hours stress
  • Improve staff morale, retention, and productivity
  • Optimize continuity of care
  • Reduce the need to recruit and train additional triage staff
  • Reduce client financial overhead related to outsourcing of nurse triage 
  • Provide essential nursing support during staffing shortages or unexpected office closings
  • Allow better utilization of in-house nursing teams

These outcomes help practices and programs focus on delivering care — while we support the moments in between.

Why Choose Innovative Triage Services?
Nurse-Owned and Nurse-Led

Every call is handled by experienced Registered Nurses.

Integrity & Compassion

We treat every patient with dignity, care, and respect.

Clinical Excellence

Evidence-based, physician-authored protocols guide every decision.

Innovation in Care Delivery

Technology-enabled triage that enhances continuity of care.  

Provider Quality of Life

Less burnout. Fewer interruptions. Greater peace of mind. Enhanced quality of life.

Industry Gold Standard Telephone Triage Protocols

Authored by David Thompson, M.D., and Barton Schmidt, M.D.; reviewed and updated annually by national medical experts.

Our Co-Founders

Cheryl Hunt, RN

Cheryl Hunt, RN

Co-Founder / President

Cheryl brings decades of clinical leadership across NICU, urgent care, L&D, OB/GYN, and telephone triage. Her leadership ensures Innovative Triage Services remains committed to safe, compassionate, high-quality patient care.

Cheryl graduated from Crouse Irving Memorial Hospital School of Nursing in 1990. She has been blessed with a career rich in nursing experiences, including Neonatal Intensive Care, Urgent Care, Obstetrics and Gynecology, Labor and Delivery, Home Care, School Nursing, and Telephone Triage. Over the last two decades, she has been professionally most proud and passionate about the company she built together with her friend and colleague, Georgann: Innovative Triage Services. Serving their clients, patients and team members with excellence, dedication and love has been a profoundly humbling and energizing experience. Cheryl looks forward with great optimism and excitement to continuing this mission far into the future. Proud parents of two grown children and four grandchildren, she and her husband, Chris, live between cornfields in the beautiful countryside of Central New York. 

Georgann Purtell, RN

Co-Founder / retired

With a lifelong career in urgent care, family practice, orthopedics, and home care, Georgann helped establish the standards and values that continue to guide the organization today.

After graduating from high school as a Licensed Practical Nurse in 1978, Georgann began a career that gained her valuable experience in a variety of nursing fields, including Urgent Care, Obstetrics and Gynecology, Family Practice, Orthopedics, Home Care, and Telephone Triage. Georgann has always placed a strong value on education, which led her to pursue and achieve an associate degree in 1994 and later her Bachelor of Science in nursing in 2005. Georgann and her husband, Craig, reside in Southport, North Carolina, and are abundantly blessed surrounded by our children and grandchildren. 

Frequently Asked Questions

Give Your Patients the High-Quality Triage Care They Deserve

Reliable support. Experienced RNs. Enhanced continuity of care.

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What is RN telephone triage?

RN Telephone Triage is a remote clinical service wherein licensed Registered Nurses assess symptoms, determine urgency, and provide care guidance using evidence-based protocols.

What hours do you provide coverage?

We provide continuous coverage, including daytime, after-hours, weekends, holidays, and during unexpected office closures to ensure your patients always have access to timely clinical support, customized to the client’s needs.

Can you support OPWDD and ARC programs?

Absolutely. We proudly support programs affiliated with the Office for People with Developmental Disabilities (OPWDD) and The Arc. All of our nurses are OPWDD-certified and experienced in community residential and developmental disability services.

Do you work with pediatric practices?

Yes. We specialize in infant and pediatric triage, providing safe, evidence-based guidance for children of all ages.

Who can access triage documentation?

Triage documentation is available in real time for designated staff, and can be securely accessed through our simple software platform.